FAQs

FAQs

Processing 

Q: How long will it take to process my order?

A: The processing of your order may take up to 24 hours.

 

Q: What happens if some items in my cart are not available?

A: If any of the items you've selected are unavailable, we will inform you as soon as possible.


Shipping

Q: How is shipping handled in Lebanon?

A: We offer door-to-door delivery of all orders by our drivers. If you prefer to pick up the order yourself, please contact us to schedule the pickup.

 

Q: What are the shipping fees?

A: We charge a shipping fee of $3 for orders within inner Beirut and 4$ for all orders within Lebanon.  

Q: How long does delivery take?

A: We strive to deliver your order as quickly as possible, typically within 4-7 days. However, delivery time may vary depending on product availability and delivery address. We appreciate your patience and understanding.

 

Q: Do you offer international shipping?

A: Currently, we do not offer international shipping. We apologize for any inconvenience.

 

Returns

Q: What is your returns policy?

A: We have a no exchange, no refund policy. We do not offer exchanges or refunds unless the item is damaged or you receive the wrong order.

 

Q: What should I do if I receive a damaged item or the wrong order?

A: If the product you received is damaged or if you received the wrong order, please contact us within 24 hours of receiving the product. We will arrange for a replacement or issue a refund.

 

Q: Can I cancel my order?

A: Once an order is placed, it cannot be canceled.

 

Payment

Q: What payment methods do you accept?

A: We offer the following payment methods:

Cash on delivery (COD): We accept cash payments upon delivery of your order.

OMT: If you prefer to make a payment through OMT, please let us know in advance, and we will provide you with the necessary payment details.

Western Union: We also accept payments through Western Union. Please contact us to receive the necessary payment details.

 

Q: What currency do you accept?

A: We accept payments in USD. Alternatively, if you prefer to pay in Lebanese Pounds (LBP), we can provide you with the daily exchange rate upon request.

 

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